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Common Stairlift Faults

Are you having problems with your stairlift? Has it stopped working? Sounds like you may have a stairlift fault. Don't panic, you can rectify many of these problems yourself. Before you call out an engineer to look at the problem, take a look at these common issues and the potential solutions offered.

Diagnostics Display

Most stairlifts are now fitted with a diagnostics panel, or warning panel that indicate a stairlift fault. This panel is located on the lift itself and will display an error code if something is wrong. In many cases the code will tell you exactly what is causing the problem with the stairlift. You should familiarise yourself with the manual for your stairlift so you know what each code means, as this could direct you to whether you need an engineer or not. If you note the code you can give this to the stairlift engineer over the phone to assist in the diagnosis of the fault.

Power Supply

Has the power supply been unplugged? Usually the stairlift will beep if this is the case. We find carers often unplug stairlifts while vacuum cleaning and then forget to plug the stairlift back in! Is there a chance the power socket isn’t working? One thing to try is to test the power supply in a different working outlet. Once you’ve tried a different power socket, if it still doesn’t work, you may want to consider the key switch.

Key Switch

The key switch is a common cause of stairlift faults because users fail to turn it properly. Or the grand kids turn it off! First of all, you need to locate the key switch. It's normally found on the stairlift carriage, under the seat.

Check that the key has been properly turned into the correct position. The display will indicate a problem if the key is switched off.

Battery Isolation Switch

The battery disconnect switch can also cut off the power supply to your stairlift. Fault or no fault, if your battery is switched off your stairlift simply won’t work. The display will be blank. The battery switch can be found somewhere on the stairlift carriage in a place that makes it difficult to accidentally hit or nudge. Check that it is switched to the ‘On’ position before considering calling an engineer.

Swivel Seat

Another common problem is that the swivel seat hasn't been clicked back in to the travel position after use. Simply move the seat back to the 90 degree position and then return to the travel position. The mechanism will lock back into place. An error code is displayed if the position is wrong.

Obstructions on the stairs

Toys, handbags and pullovers can obstruct the stairlift on it's travel and for safety reasons (because it could be your cat!!) the stairlift will stop as the safety sensors will detect the obstruction. The display will indicate which sensor was triggered. Fortunately you should be able to remove any obstructions without contacting an engineer.
PC Mobility Services specialise in the sale and repair of mobility equipment and mobility aids
Including mobility scooters, powerchairs, powered wheelchairs, stairlifts, manual wheelchairs, rise and recline armchairs, bath aids, ramps and daily living aids. If you have an enquiry fill in the form below and we’ll get back to you.

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